Refund policy

Our 30-day returns policy means that, after receiving an item, you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, must not have been worn or used, and must be returned in its original packaging. You will also need your receipt or proof of purchase, such as the official Il Forte Gioielli warranty.

To start a return, please contact us at ilfortegioielli@gmail.com. Returns must be sent to the following address:

Via Vallisneri 2/A
55032 Castelnuovo di Garfagnana (LU)
Italy

If your return is accepted, we will send you an e-mail with instructions on where to send the Product. Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, you can contact us at any time at ilfortegioielli@gmail.com.

Damages and Issues

Please inspect your Order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item. This will allow us to assess the issue and take the necessary steps to resolve it.

Exceptions / Non-returnable Items

Our jewellery is carefully inspected before dispatch to ensure the highest quality standards.

We accept returns or replacements exclusively in the event of manufacturing defects found in the Product. We cannot accept returns, replacements or refund requests for damage caused by improper use, impacts, drops, normal wear and tear, tampering or other events that are not attributable to manufacturing defects.

Before sending a Product back for a possible return or inspection, please contact us first.

Exchanges

The quickest way to ensure you receive the item you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

Refunds

Once we have received and inspected your return, we will notify you to let you know whether your refund has been approved.

If approved, you will automatically receive your refund via your original payment method within 10 working days. Please bear in mind that your bank or credit card provider may require additional time to process and display the refund.

If more than 15 working days